Grafaiai EX Box

RETURNS/CANCELLATIONS
All trading card sales are final due to potential price fluctuations and to prevent tampering. Unfulfilled orders may only be cancelled within 24 hours of purchase. All fulfilled or shipped orders may not be cancelled or refunded. No exceptions.

In certain cases (product is damaged/defective), a return will be considered. 
*restocking fee applies 

PREORDERS
There will be NO REFUNDS on pre-order product.

REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. A 25% restocking fee will be charged for all refunds.

Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@gaming-giant.com.